All customer stories
Brightloom
Brightloom’s growers see the roadmap before it ships.
A climate tech startup shares a live roadmap with the farms that use its software.
Industry
Climate tech
Team size
30 people
Result
41%
fewer “when is it ready?” tickets
Customers in the loop
Brightloom’s customers are greenhouse operators who plan planting seasons months ahead. They needed to know what was coming, not just what had shipped.
A roadmap they can see
With free guest access, 60 growers now follow the public roadmap, vote on requests and comment on early designs. Support tickets asking about timing dropped by 41%.
Guest access turned our customers into collaborators. They comment on the plan instead of emailing support.
Jonas Lindqvist
Co-founder and CPO
