All customer stories
Larchway
Larchway replaced four tools and a Monday meeting.
Larchway’s logistics software team now takes requests, plans and ships from a single workspace.
Industry
Logistics software
Team size
45 people
Result
4 → 1
tools replaced
Four tools, one question
Requests lived in a help desk, plans in slides, tasks in a tracker and releases in a wiki. Answering “when will this ship?” meant opening all four.
One place to look
Larchway now forwards tickets straight into Ondrel, where they are grouped and linked to the roadmap. Customers hear back automatically when their request ships.
The best thing I can say is that nobody asks me for a status update any more.
Tomas Reyes
Head of Engineering
