All customer stories
Quillmere
Quillmere answers every customer request within a week.
A healthcare scheduling company made its request inbox the start of its planning process.
Industry
Healthcare software
Team size
80 people
Result
92%
of requests answered in 7 days
A backlog nobody read
Quillmere had more than 900 open feature requests and no way to tell which ones mattered. Support replied with “we’ve passed it on” and hoped.
Counting instead of guessing
Ondrel grouped duplicates into 140 real requests with vote counts. The product team now reviews the top ten every Tuesday, and every requester gets an answer within a week.
Our customers finally feel heard, because they actually are. Every request gets a reply and a real answer.
Priya Raman
Director of Customer Success
